This AUP supplements and forms part of our Terms of Service. It should be read together with our Privacy Policy, Refund Policy, and Service Level Agreement. If there is a conflict, the order of precedence in the Terms applies (Terms → AUP → SLA → Refund → Privacy), unless a later written order states otherwise.
The AUP applies to all users of BenuCloud Services — including shared hosting, VPS, reseller accounts, and anyone accessing the network through your account (employees, contractors, clients, and end users). The account holder remains fully responsible for activity under the account.
1. Purpose & scope
We provide shared web hosting, VPS hosting, reseller hosting, and related support. This AUP explains what is allowed, what is prohibited, how we handle resource fairness and abuse, and what happens when rules are broken. Our goal is a stable, secure platform where legitimate sites can run without interference from harmful or abusive activity.
You must use the Services in compliance with all applicable local, national, and international laws — including those of Bangladesh and any country where your content is hosted or your audience is located.
2. General standards
You agree that you will:
- Use the Services only for lawful, legitimate purposes
- Respect the security, privacy, and rights of others
- Keep your credentials secure and notify us promptly of suspected compromise
- Cooperate reasonably with abuse investigations and remediation requests
- Ensure your end users (for reseller or agency accounts) also comply with this AUP
You agree that you will not:
- Use the Services for illegal, harmful, fraudulent, or infringing activity
- Interfere with other customers’ use of the platform or our network operations
- Attempt to bypass security controls, quotas, or fair-use limits
- Resell or redistribute Services except under a reseller plan or written partner agreement
3. Prohibited content & activity
The following content and activities are prohibited on BenuCloud infrastructure. This list is illustrative — similar or related misuse is also forbidden.
3.1 Illegal or harmful content
- Content that violates applicable criminal or civil law
- Child sexual abuse material or any exploitation of minors
- Illegal pornography or other content prohibited by applicable law
- Threats, harassment, stalking, doxxing, or incitement to violence
- Fraud, phishing pages, identity theft tools, or social-engineering kits
- Content that infringes copyright, trademark, or other intellectual property rights
3.2 Malware, hacking & network abuse
- Hosting, distributing, or commanding malware, ransomware, botnets, or exploit kits
- Unauthorized access to systems, accounts, or data (hacking, credential stuffing, brute force)
- Port scanning, vulnerability scanning, or penetration testing of our network or third parties without prior written authorization
- IP spoofing, packet flooding, DDoS participation, or amplification attacks
- Operating open proxies, anonymizing tunnels, or similar tools intended to conceal abuse
3.3 Prohibited software (especially on shared / reseller)
Due to security, load, and legal risk, the following (and similar) software is banned on shared and reseller platforms:
- IRC eggdrops, mail bombers, anonymous bulk mailers, and IP spoofers
- Telnet / SSH access scripts, nph-proxy and similar tools, PhpShell, and insecure legacy form mailers
- Torrent clients, seeding services, or peer-to-peer file warehousing on shared hosting
- Phishing kits, malware droppers, and nulled (pirated) scripts, plugins, or themes
- Cryptocurrency mining on shared platforms without prior written approval
Use of nulled or pirated software may result in suspension or termination without refund, consistent with our Refund Policy.
3.4 High-risk or unsuitable workloads on shared hosting
- File dumps, public mirrors, or sustained bulk download warehousing
- Continuous high-CPU batch jobs, video encoding farms, or similar background processing
- Public anonymous upload services that invite abuse
Resource-intensive or isolated workloads should run on VPS, where resources are dedicated to your instance — still subject to this AUP and applicable law.
4. Email, spam & messaging abuse
We operate a zero-tolerance anti-spam policy. The following are strictly prohibited from our network:
- Unsolicited bulk email (spam), spam support services, or purchased/rented mailing lists without lawful consent
- Email bombing, dictionary attacks, or forged headers
- Using our servers to relay spam for third parties
Mass marketing email is allowed only where you have verifiable opt-in consent from recipients and comply with applicable anti-spam laws in every jurisdiction you target. You must honor unsubscribe requests promptly.
If your activity causes an IP address to be listed on a major spam blacklist, we may suspend the service immediately and may charge reasonable remediation costs. We use automated and manual monitoring to detect abuse; suspected spam accounts may be suspended pending investigation, with or without prior notice.
5. Resource fairness & “unmetered” use
Shared and reseller platforms share CPU, disk I/O, memory, and network capacity among many customers. “Unmetered” or “unlimited” marketing language — where used — means fair use for typical website workloads (sites, blogs, stores, and similar), not unrestricted consumption that harms neighbors.
- Patterns that degrade neighbor performance (sustained CPU saturation, extreme I/O, abnormal process counts, or abusive egress) may require a plan upgrade, throttling, or migration to VPS
- We may ask you to optimize applications, disable abusive plugins, or reduce concurrent load
- Failure to cooperate after notice may lead to suspension
VPS plans provide isolated resource envelopes described at checkout. You must still use those resources lawfully and must not attack other systems or our upstream network. Exceeding transfer or fair-use allowances may require an upgrade or temporary traffic limits.
6. Security responsibilities
- You are responsible for securing applications, CMS installs, plugins, themes, and code you run
- Keep software updated; remediate compromised sites promptly when we notify you
- Do not share root, WHM, or cPanel credentials insecurely
- You may not probe, scan, or test the vulnerability of our network, control panels, or other customers without prior written authorization from BenuCloud
We may isolate, suspend, or clean accounts that pose an active security risk to the platform. Related system and abuse logs may be processed as described in our Privacy Policy.
7. Intellectual property & customer content
- You retain ownership of content you upload. You grant us a limited license to host, back up, and serve that content solely to provide the Services
- You must not upload content you are not licensed to use
- We respond to valid intellectual-property complaints in good faith and may remove or disable access to disputed material pending review
8. IP addresses & network identity
- IP addresses remain our property (or our upstream provider’s) and are licensed for use with your active service
- IPs used for spam or abuse will be removed or suspended immediately
- Additional IPs are subject to justification, plan limits, and fair-use review
- IPs must be returned when the service ends
9. Reseller, agency & end-user accounts
- Reseller and agency customers remain fully responsible for ensuring that all hosted accounts and end-user activity comply with this AUP and the Terms
- We are not responsible for violations by your clients; the account holder bears full liability
- We may suspend a single end-user account or the entire reseller package if abuse is severe, repeated, or ignored after notice
10. Enforcement
Violations may result in one or more of the following, depending on severity and risk:
- Warning and a request to remediate within a stated deadline
- Rate limits, resource throttling, or temporary mail restrictions
- Removal of abusive content, scripts, or IP assignments
- Suspension of the service or account
- Permanent termination
- Reporting to law enforcement or relevant authorities where required or appropriate
We attempt to notify you before action where practical. We may act without prior notice when immediate mitigation is required to protect the network, other customers, or legal compliance — without liability for resulting disruption, as set out in the Terms.
Accounts terminated for AUP or Terms violations are not eligible for refunds, including unused prepaid time. See our Refund Policy.
11. Reporting abuse
If you believe our network or a site we host is being used for illegal or abusive activity, please report it promptly:
- Helpdesk: https://billing.benucloud.com/submitticket.php
- Email: hello@benucloud.com with “Abuse” in the subject line
Include URLs, IP addresses, timestamps, headers, and any evidence you can share. We review reports in a timely manner and may suspend or terminate confirmed violators. Personal data in abuse reports is handled under our Privacy Policy.
12. Changes to this AUP
We may update this Acceptable Use Policy at any time. Changes will be posted on this page. Material updates may also be communicated via the client area or email on file. Continued use of the Services after an update constitutes acceptance of the revised AUP.
13. Questions
Questions about whether a use case is allowed? Contact hello@benucloud.com, call +8801810-553355, or write to us at 61/B, 1st Floor, Kajlapar, Jatrabari, Dhaka-1236 before you deploy. When in doubt, ask — it is easier than remediating a suspension.
This document was last modified on July 22, 2026.